After getting no less than 10 tree removal estimates for a huge, and I mean HUGE white oak tree that was dying in my backyard, I chose Guzman Brothers. The cost of tree removal, really no matter what the company, is expensive, and so I had wanted to find a company that would not ownly allow me to keep the oak, but cut it up for me so that I could cure it and use it next winter. There was a definite miscommunication between my and the person I had been dealing with, and I discovered shortly into the tree removal that they were not at all expecting to do anything but cut up some of the branches, while it was my understanding that they were going to split the trunk pieces into firewood. It became clear as I continued communicating with Cynthia (I think this is the owners wife ) that this is not something that they were at all used to doing, and that in fact, they felt like they might be taking a loss in terms of man hours etc. HOWEVER, DESPITE THIS, they were amazing in sticking to the original expectations that I had and they sent their guys back over the second day to split up what was a huge tree. I cannot speak highly enough about their customer service. Despite my getting a bit aggravated and testy at time, Cynthia remained calm, explained everything very matter of factly, and repeatedly said, "we will make this right." Every member of the crew and customer service crew were consummate professionals and it was extremely clear that their customers come first. I will be using them again and I highly, highly recommend them!
