Shortly prior to moving into my new home Ryan serviced the sprinkler system. A few days later I received an anxious call from my realtor advising me that water was gushing from the sprinkler valve down the street. I called Ryan to fix the leak. I subsequently moved in and hadn’t realized until a few weeks later that my grass was browning in the summer sun. I called Ryan & was advised that they turned my system off and didn’t fix the leak. They said they’d emailed me about how they could resolve the leak. It turns out they didn’t have my correct email address & didn’t follow back up with me. They then came out to the house & resolved the plumbing issue stating something had broken. I called several times & asked why the broken item was not fixed upon servicing. No satisfactory reason was provided. I disputed the charges and was told that’s how they do business. Having taken over a month to return my calls they charged me a late fee even though I disputed the bills. I advised I would pay the bill but that they lost a customer.
